Refund & Cancellation Policy

You can skip or cancel a next-day delivery from your dashboard before the daily cut-off time of 9 PM. Once the delivery run has been prepared and dispatched early in the morning, that day's order can no longer be cancelled.

Subscriptions can be paused (vacation mode) or cancelled at any time from your dashboard, or by calling or messaging support. Cancellation applies from the next delivery cycle. You are only billed for milk that has already been delivered.

Refunds or wallet credits are issued in these cases:

• Delivery was missed or not made by our team
• Milk was spoiled, leaking or of poor quality, reported on the same delivery day
• Wrong product, quantity or variant was delivered
• You were charged twice for the same order or recharge
• A payment was deducted but your wallet was not credited

By default, approved refunds are credited to your AIMS PURE wallet immediately so your deliveries continue without interruption. If you prefer a refund to your original payment method, tell our support team — bank/UPI refunds usually reflect within 5–7 working days, depending on your bank and payment provider.

If a payment fails, no wallet credit is added. If money was debited from your account for a failed transaction, it is normally auto-reversed by your bank within 5–7 working days. Share the transaction reference with us and we will follow up with the payment provider.

Duplicate recharges are refunded in full once verified. We verify against the transaction reference and either credit your wallet or refund to the source, as you prefer.

• Milk that was delivered correctly but not collected or refrigerated in time
• Quality complaints reported after the delivery day
• Cancellation requested after the day's delivery run has started
• Bottle deposit adjustments for bottles that are lost, damaged or not returned
• Opened or used ghee jars, unless the product was defective on delivery

Call or WhatsApp +91 92013 15500 or email care@aimspure.com with your registered mobile number, the order date and a short description (a photo helps for quality issues). We review most requests within 24–48 hours.